Returns, Refunds and Exchanges Policy
Our Preferred method of shipping is USPS Priority mail. All products will be frozen (except cheese), and shipped in an insulated box with ice packs (handling charge of $12.99). Orders totaling more than 15 pounds in weight, are subject to an additional handling charge if additional insulated boxes are needed to ship the order.
Back order: If product is backordered or unavailable, we will ship the entire order once all products are available.
During Cooler Weather (November 1st to April 1st):
During cooler weather months we ship all of our products available online anywhere in the United States. Orders placed will ship the following Monday(except on holidays).
During Warmer Weather (April 1st to November 1st):
We do not ship cheese and/or fresh bratwurst during these months to certain regions of the United States. (Subject to change due to weather conditions.) For additional shipping options, if so desired, please call during normal business hours and as for the shipping manager.
Perishable Terms: Due to the nature of our products (perishable) and circumstances out of our control (shipping), we assume no responsibility once product has been shipped. All sales are final.
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Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
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This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
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